如何添加小程序客服？ · 產品使用手冊

# 如何添加小程序客服？前提：在后臺配置好相關設置！ ![](https://git.kancloud.cn/repos/huangfen/haha/raw/78501cb2a756cc6b8e5f6ab6e29922dfb549f61b/images/%E5%AE%A2%E6%9C%8D2.png?access-token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjE1ODUwNTk0MTQsImlhdCI6MTU4NTAxNjIxNCwicmVwb3NpdG9yeSI6Imh1YW5nZmVuXC9oYWhhIiwidXNlciI6eyJ1c2VybmFtZSI6Imh1YW5nZmVuIiwibmFtZSI6Ilx1NTNlM1x1NTNlZiIsImVtYWlsIjoiMTgzNjA1MDg4OUBxcS5jb20iLCJ0b2tlbiI6IjhhYjFlODNjNjVjYWU0YjgwYzAyM2UwZDc3ZjNkOTBhIiwiYXV0aG9yaXplIjp7InB1bGwiOnRydWUsInB1c2giOnRydWUsImFkbWluIjp0cnVlfX19.QNAvqFtgV71hIL789Tus0j06K8L4QHX5BQrGkBIfvYo) **第一步**，用小程序的賬號密碼，登錄微信公眾平臺（[https://mp.weixin.qq.com](https://mp.weixin.qq.com/)） **第二步**點擊左側邊欄功能——客服，添加客服即可 ![](https://box.kancloud.cn/3332326c721b34cb6a13ec9cff5fcf81_1920x917.jpg) **第三步** 想要網頁回復，則點擊此網址\[[https://mpkf.weixin.qq.com](https://mpkf.weixin.qq.com/)\] 想要手機端回復，則掃這個小程序![](https://box.kancloud.cn/02dbfe31cbf042bf923f8ba1f32c2013_344x344.jpg) ps：如何設置公眾號客服？公眾號回復消息，可直接進“公眾平臺助手”小程序 ![](https://git.kancloud.cn/repos/huangfen/haha/raw/78501cb2a756cc6b8e5f6ab6e29922dfb549f61b/images/0002.png?access-token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjE1ODUwNTk0MTQsImlhdCI6MTU4NTAxNjIxNCwicmVwb3NpdG9yeSI6Imh1YW5nZmVuXC9oYWhhIiwidXNlciI6eyJ1c2VybmFtZSI6Imh1YW5nZmVuIiwibmFtZSI6Ilx1NTNlM1x1NTNlZiIsImVtYWlsIjoiMTgzNjA1MDg4OUBxcS5jb20iLCJ0b2tlbiI6IjhhYjFlODNjNjVjYWU0YjgwYzAyM2UwZDc3ZjNkOTBhIiwiYXV0aG9yaXplIjp7InB1bGwiOnRydWUsInB1c2giOnRydWUsImFkbWluIjp0cnVlfX19.QNAvqFtgV71hIL789Tus0j06K8L4QHX5BQrGkBIfvYo)