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                ThinkChat2.0新版上線,更智能更精彩,支持會話、畫圖、視頻、閱讀、搜索等,送10W Token,即刻開啟你的AI之旅 廣告
                # 客服開啟方法(小程序客服和微信客服兩種方式) # 方式一:微信客服 ## 1.開通企業微信并認證(<https://work.weixin.qq.com/>) ## 2.選擇應用管理 微信客服 (如圖) ![](https://img.kancloud.cn/2f/70/2f7070de56995c6c4be2cfdcc912f10f_1586x929.png) ## 3.設置可見范圍 創建賬號 添加接待人員(客服),接待人員在企業微信app里接收咨詢信息 ![](https://img.kancloud.cn/84/09/8409cb09bb79db6a8ed36314c3220a0b_1458x609.png) ## 4.選擇微信內接入 ![](https://img.kancloud.cn/40/60/4060c836256ee13013c5f85cb13b502d_982x632.png) ## 5.選擇"去接入" ![](https://img.kancloud.cn/d9/71/d971fa3ced3633f1d8cf14ea16eb291e_1434x705.png) ## 6.復制客服鏈接并保存好 ![](https://img.kancloud.cn/6b/ed/6bed7f954f84734670d17a5ee83d3815_1244x360.png) ## 7.復制企業ID (選擇我的企業 復制ID并保存好) ![](https://img.kancloud.cn/20/f7/20f762b64220b16fc2ea17aa0c6e7cc1_809x623.png) ## 8.登錄小程序官方后臺(<https://mp.weixin.qq.com/>) 選擇客服->微信客服 接入 ![](https://img.kancloud.cn/b7/3a/b73acfa9870a2bc6af54e7051db61568_750x393.png) ## 9.輸入企業ID 并確定 ![](https://img.kancloud.cn/ab/c6/abc6f3f7178da505a40a1eebf6e43819_1238x828.png) ## 10.登錄你的站點 進入上門小程序后臺 進入參數設置 在線客服選擇微信客服 填上企業ID和微信客服鏈接并保存 ![](https://img.kancloud.cn/4b/a7/4ba78494cab3b44c6be82fef3c30c85e_1267x705.png) ## 11.進入小程序測試(接待人員在企業微信app里接收咨詢信息) ![](https://img.kancloud.cn/70/93/7093b8caa1cd4285211cf389127a4757_383x586.png) ![](https://img.kancloud.cn/3b/fb/3bfb9e1d642f9c052ab3504dd4a136f3_515x616.png) ![](https://img.kancloud.cn/c6/7e/c67e4f81801aa85f1ada909084532f7d_775x626.png) # 方式二:小程序客服 ![](https://img.kancloud.cn/a7/ef/a7ef04bc539ce363381d5a7e353914c9_1191x622.png) ## 1、在小程序官方后臺 開發 開發設置里 關閉消息推送 下面是關閉狀態 ![](https://img.kancloud.cn/a2/10/a210eff95996e714354568e7e912e704_750x149.png) ## 2、在小程序官方后臺 功能 客服里添加客服 然后點這個移動端小程序客服 ![](https://img.kancloud.cn/ed/98/ed98f9c96a01fb3db6d1d23a5d8030b5_750x83.png) ## 3、按下面的設置開啟實時通知 有客戶咨詢時 微信會給客服發消息 ![](https://img.kancloud.cn/45/b6/45b6497b8792d4c6a1095da64402bc87_332x559.png) ![](https://img.kancloud.cn/fa/fd/fafd6384be592e400a763cd72d75e460_329x562.png) ![](https://img.kancloud.cn/28/3f/283f8ed76f3f36e32e526aaf50cdd1c5_596x1186.png) ## 4、在后臺 參數設置里開啟 客服功能 ![](https://img.kancloud.cn/2f/de/2fdea593528175d81fa3a73928f1b0e2_750x365.png) 操作不懂的聯系售后微信。有需要購買使用的也可以聯系微信
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