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                            # 2.客服消息（客服相關）

## 客服相關

**1.首先登陸微信小程序后臺https://mp.weixin.qq.com/**  
![](https://box.kancloud.cn/08b25f84f8b65e2b390a9693fe7e8edc_1029x342.png)  
**然后添加客服人員，添加好了后，登陸在線客服功能**  
![](https://box.kancloud.cn/20057024891d9cd3e511ef5efd6e9ab1_1037x481.png)  
**管理員或者客服人員掃碼登陸**

![](https://box.kancloud.cn/aa90f950b54410ce9d50843d070cefe6_1009x554.png)  
**登錄進去就可以回復客戶信息了**  
![](https://box.kancloud.cn/bb1d6185fa27276854f6b9dd057cd341_1010x319.png)

**提示：小程序的客服回復都只能在網頁端回復，騰訊還沒有開放手機端。（用戶看到的是在微信和客服聊天，但客服實際是在網頁進行回復聊天）**
                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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