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                ThinkChat2.0新版上線,更智能更精彩,支持會話、畫圖、視頻、閱讀、搜索等,送10W Token,即刻開啟你的AI之旅 廣告
                目前有三種設置方式,一種是商品或訂單詳情頁面客服,一是側鏈接客服,一種是側停客服 一、進入站點設計設置側停客服,放置組件鏈接客服:打開需要添加客服鏈接的組件,設置鏈接選擇【高級】-【微信客服】,返回【保存】 ![](https://img.kancloud.cn/a2/c2/a2c2b992d1ef966c0d7f29e8159492f8_1918x808.png) ![](https://img.kancloud.cn/e5/6f/e56fc00baf7ccb34035e45a908422084_1234x437.png) ![](https://img.kancloud.cn/a1/b2/a1b28c1542239c6d1daad74f77a79977_1410x651.png) 或者點擊設置【屬性】-【側停客服】-【微信客服】鏈接,并【保存】 ![](https://img.kancloud.cn/8e/01/8e011e8dc75637db5c90c5c014cca2df_1908x788.png) 四、設置好客服鏈接,登錄微信小程序公眾平臺 https://mp.weixin.qq.com ,點擊左側【客服】菜單,在打開的頁面上進行【添加】操作 ![](https://img.kancloud.cn/bf/71/bf71ca64524ea0e26b7a257a649c2f0e_1257x822.png) 二、輸入需要添加的客服人員微信號,并確認提交 ![](https://img.kancloud.cn/86/2c/862ca4f1b99051eeb2db6bd9705e5c10_889x676.png) 三、客服服務分為移動端和PC網頁端,推薦使用移動端 用客服人員的微信掃碼關注客服小程序, ![](https://img.kancloud.cn/35/b4/35b44894e9bbf430c047370ec9a4369b_905x545.png) 四、客服人員在手機上選擇確認服務的小程序 ![](https://img.kancloud.cn/c1/0e/c10eaad5240eb50adc58ab5e269d0106_500x930.png) 五、然后客服人員就可以在小程序端進行信息回復和交流了 ![](https://img.kancloud.cn/37/df/37dfe6761e0cb2b5f08c58bf010369b8_468x883.png) 六、網頁端客服需要點擊相關鏈接,在新打開的窗口中使用客服人員微信掃碼登錄客服系統。 ![](https://img.kancloud.cn/df/e0/dfe0759cee2fd152e59a4561da26fcb7_906x444.png) ![](https://img.kancloud.cn/91/1b/911b67cbb7a81744122c68d0116aa44d_707x674.png) 七、登錄客服系統之后,查看有無用戶消息需要接入,有的話,點擊接入即可進行交流溝通。 ![](https://img.kancloud.cn/64/16/6416421d279898a255f066ee8ea2e156_978x795.png) ![](https://img.kancloud.cn/a5/dd/a5dd646fe5b4d3fbc2127fd231f205c4_1001x392.png)
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