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                            ## 1.1 知識庫作用簡介

本知識庫的作用旨在讓一個剛接觸客服工作的新人，在最短的時間內了解客服流程，正確規范的回復用戶問題，處理簡單用戶投訴。

## 1.2 更新（明細、時間、責任人）

1. 2019年2月28日首次完成——責任人：張磊、肖紅
                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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