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                            客服組，顧名思義是以一定標準將客服進行歸類，比如按部門歸類，售前部門、售后部門、產品部門、運營部門等；

![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/98165b5f87e1fdba1a875e3aaf7339db.png)

從客服組頁面鏈接訪問的用戶分配客服規則：

1、該客服組內之前聊過客服，并且客服是正常狀態，分配給之前聊過的客服

2、該客服組內之前聊過客服，客服是禁用狀態，隨機分配新的客服

3、該客服組內之前沒有聊過客服，隨機分配新的客服

在添加/編輯客服時，可以將客服設置為某一個分組，如下圖：

![](https://yunzmall-1251768088.cos.ap-guangzhou.myqcloud.com/images/10/2021/12/27ee9fa3316fc991392bbaa69c81db04.png)
                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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