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                            使用場景：記錄客戶的售后退款記錄。

首先，如果客戶退款的話，需在“銷售管理”-“訂單管理”中，進行下退款操作。

![](https://img.kancloud.cn/10/96/10968deb951492fcbf6c7303dd4c665b_1278x464.png)

然后到售后管理中進行退款操作

注意企微助手不涉及商品購買，需要線下聯系客戶退款

![](https://img.kancloud.cn/79/8c/798cf212bc055454cc0423f3a4082d49_1346x516.png)

已退款售后的訂單在企業微信聊天窗口側邊欄的客戶資料中顯示“訂單已售后”

![](https://img.kancloud.cn/92/61/9261753a0dc4d0d0358cf39be00915ec_359x671.png)
                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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