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                            #### 用戶后臺 >  工單管理 >  **工單記錄**
## 工單記錄
當用戶有什么問題時，可通過提交工單來請求管理系統協助解決，工單系統類似于問題反饋系統，集中處理用戶的問題。工單狀態有未處理、溝通中、已解決3種狀態：未處理和溝通中的工單可以改為已解決狀態，但是為已解決狀態的工單只能查看記錄。如圖
![](https://box.kancloud.cn/157a6f88871b6fc2b77d3cea13054568_1662x444.png)
*****
![](https://box.kancloud.cn/42b2a3214a8a476b2f99146f585e686f_1668x496.png)
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![](https://box.kancloud.cn/7f4607a4657ff2db7dd7f7a9bcaea1e7_1342x743.png)
*****
![](https://box.kancloud.cn/81ce24c5e407b88798f0943a1e6ed3e9_1335x631.png)

                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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