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                            使用場景：客戶對已成交訂單不滿足，需要進行退款，申請退款后可在售后訂單列表展示。（注意企微助手不涉及商品購買，需要線下聯系客戶退款）
![](https://img.kancloud.cn/d4/84/d484fecbf8f70ea30585363f8c42f6ef_1152x420.png)
①、在訂單管理中，進行下退款操作。（已完成訂單才可操作退款）
![](https://img.kancloud.cn/80/98/8098eb142b1313663474d0451d740d47_1612x451.png)
②、點擊【發起退款】
![](https://img.kancloud.cn/90/ab/90abafe3c0343954804e072015c946c8_1607x725.png)
退款原因添加流程：【設置】-【訂單設置】-【退款原因】
![](https://img.kancloud.cn/e9/38/e93803718c04808c196d1c1880132542_1352x544.png)
③、進入【售后管理】操作退款
![](https://img.kancloud.cn/93/ae/93ae56b01077408a922d1c0aad147fa1_1603x446.png)
退款審核人員添加流程：【設置】-【訂單設置】-【訂單審核】
![](https://img.kancloud.cn/17/bb/17bb2d5bd23233038d581b87dab6764f_1085x489.png)

                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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