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                            **一、問題背景：**
管理員希望看到下面的普通客服的接待或者聊天記錄，防止出現接待質量問題
**二、實現方法**
1、管理員登錄芝麻小客服后臺
2、點擊多客服管理——選擇某位客服—點擊接待記錄
![](https://box.kancloud.cn/9b6a9a5541107199fa703b4358b78532_1853x592.png)

3、查看聊天記錄
![](https://box.kancloud.cn/ee52f7a67c3b46acbec9f082fb9dc481_1811x859.png)

![](https://box.kancloud.cn/e1999627100fc9e8aa5bcf0cae8e117d_900x941.png)
                    
                
        
                
            
        
                
    
                
    
                
        
                
    
                

                







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