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## 安卓App用戶接入云客服點擊文件及相冊無反應

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**解決方案：**
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出現這兩種情況需要分別檢查下列兩點:
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1. 檢查安卓App的webview是否屏蔽了控件，一般App里面支持文件選擇和上傳主要是因為App重寫了相關方法或者提供了JS Bridge來供web頁面調用。
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2. 檢查安卓App開發代碼里的WebChromeClient類中的onShowFileChooser方法使用時回調信息是否處理。
</h>
</h>

<br>
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您有問題需要咨詢的話，可以掃描下方二維碼：
</h>
![](https://img.kancloud.cn/04/a1/04a1fd65b5f5cfbc32ad431a32fabd2a_200x199.png)
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